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Acceptable Use Policy

Rules for prohibited content, prohibited conduct, enforcement, and appeals.

Acceptable Use Policy (AUP)

Document Version: v5.0
Effective Date: 28 June 2026
Applies To: All users of the Platform, including Users and Expert Agent Providers
Governing Law: Laws of the Hong Kong Special Administrative Region

Chapter 1 - Scope and Acceptance of this Policy
- Article 1 - Scope
- Article 2 - Legal Effect of Acceptance
Chapter 2 - Prohibited Content
Chapter 3 - Prohibited Conduct
Chapter 4 - Enforcement Tiers
- Article 14 - General Principles Governing Enforcement Tiers
- Article 15 - Effect of Each Enforcement Tier
Chapter 5 - Appeal Channels and Review Process
Chapter 6 - Amendments and Governing Law

Chapter 1 - Scope and Acceptance of this Policy

Article 1 - Scope

1.1 This Acceptable Use Policy (the "AUP") governs the standards of conduct applicable to your use of the Platform, including prohibited content, prohibited conduct, enforcement tiers, appeal channels and amendments to this Policy.

1.2 This Policy applies to all activities conducted through or under your account on the Platform.

Article 2 - Legal Effect of Acceptance

2.1 Your electronic click-through and confirmation constitute a valid electronic signature under applicable law.

2.2 You hereby waive any right to contend that this Policy was not validly formed, is invalid or is unenforceable solely because it is not in physical paper form or does not bear a handwritten signature.

2.3 The Platform will retain an electronic record evidencing the existence and continued effect of this Policy.

Chapter 2 - Prohibited Content

Article 3 - General Principles Governing Prohibited Content

3.1 You must not publish, upload, submit, transmit, share, display, store or otherwise provide through the Platform any content falling within a prohibited category set out in this Chapter.

3.2 Whether content constitutes Prohibited Content will be determined by the Platform in the exercise of its reasonable commercial discretion under the Platform-Wide General Terms of Use (F1 §18).

3.3 Strictest-Standard Rule: A category of content, conduct or service will be treated as prohibited where it is prohibited or restricted by Agelo's internal policies, any applicable payment-partner rule, card-network rule or applicable law in any relevant jurisdiction. Where those standards differ, Agelo may apply the strictest standard.

Article 4 - Adult and Inappropriate Sexual Content

4.1 You must not engage in, provide, promote, facilitate or request any of the following:

(a) any form of sexual suggestion, sexual depiction or sexual exploitation involving a person under 18 years of age, or a person who appears to be under 18 years of age;
(b) any depiction, glorification or encouragement of rape, sexual assault, non-consensual sexual conduct, bestiality, incest or any other form of sexual violence;
(c) any pornography, sexually explicit content, fetish content, or content primarily intended for sexual arousal, sexual gratification or erotic stimulation, whether involving real persons, fictional characters, virtual personas, or AI-generated, synthetic, manipulated or computer-generated content in image, video, audio, text, chat or interactive form;
(d) the solicitation, facilitation or provision of sexual services, escort services, sexual transactions, erotic chat, sexual roleplay or other sexual gratification services for consideration or otherwise;
(e) images, videos, live interactions or other content involving nudity, semi-nudity or sexual suggestion, whether free or paid, including where offered in exchange for payment, tips or other consideration; or
(f) the distribution, or threatened distribution, of non-consensual intimate imagery (NCII) or so-called "revenge pornography".

4.2 Expert Agent Provider Content Standards: A Provider profile, Expert Agent listing, Agent capability description, Workflow description or demonstration material must not use sexual suggestion or any other Prohibited Content as its primary means of attracting Platform traffic or usage.

4.3 Provider Safeguards for Underlying Models: An Expert Agent Provider must not design, configure, train or knowingly allow its Expert Agent, Workflow or underlying model to accept, respond to, generate or carry out prompts or requests falling within this Article. Each Provider must implement reasonable content-safety controls, including prompt filtering and output review, proportionate to the nature of the relevant Agent and Workflow.

Article 5 - Violence, Terrorism and Hate Speech

5.1 You must not engage in, provide, promote, disseminate, glorify, incite or support any of the following:

(a) the recruitment, training, propaganda, financing, planning or execution of terrorist acts;
(b) hate speech, discrimination or incitement to violence against a protected group based on race, religion, sex, sexual orientation, nationality or disability;
(c) threats of violence, stalking, harassment or bullying directed at a real or identifiable person, or encouragement of suicide or self-harm;
(d) instructional content describing in detail how to manufacture, use or obtain firearms, explosives, biological or chemical weapons, or illegal drugs; or
(e) real-world imagery depicting extreme violence or animal abuse.

5.2 The Platform may proactively report suspicious accounts or transactions involving terrorist financing where required under applicable counter-terrorism laws and regulations.

Article 6 - Gambling, Regulated Goods and High-Risk Regulated Services

6.1 You must not engage in, provide, promote or facilitate any of the following:

(a) any gambling, wagering, betting, bookmaking, lottery, raffle, sweepstakes, fantasy sports, games of chance, prize-linked competition, paid-entry contest or similar activity involving money, credits, digital value, prizes or anything of value, whether lawful or unlawful in the relevant jurisdiction;
(b) gambling advice, betting predictions, odds, picks, systems or other services primarily intended to facilitate or optimise gambling, wagering or prize-based play involving money, credits, digital value or anything of value;
(c) the sale, brokering, promotion, use instructions or manufacturing instructions relating to illegal drugs, narcotics, psychotropic substances, controlled substances, cannabis, marijuana, CBD products, hemp-derived intoxicants or drug-cultivation information;
(d) the sale, brokering, promotion, facilitation or fulfilment of prescription medicines, pharmacy services, prescription-refill services, telemedicine services, medical diagnosis, medical treatment, clinical advice, regulated medical devices or other regulated medical services;
(e) firearms, ammunition, weapon parts, modified firearms, imitation firearms, knives, tasers, weapon accessories, other offensive weapons or instructions for making, obtaining or using them, whether regulated, restricted or prohibited by applicable law or by payment-partner or card-network rules;
(f) manufacturing formulae for, or sources through which to obtain, explosives, explosive devices, fireworks or other hazardous weapons materials;
(g) concealed equipment capable of monitoring, tracking, intercepting communications or interfering with another person's communications;
(h) financial, investment, securities, commodities, trading, brokerage, wealth-management, portfolio-management or similar advice or services, including investment recommendations, market signals, trading automation, copy trading, forex services or advice concerning virtual assets, crypto-assets, tokens or NFTs;
(i) lending, loan brokering, buy-now-pay-later facilitation, debt collection, debt relief, debt-settlement, credit-repair, credit-counselling or other high-risk consumer-finance services;
(j) legal services involving legal advice, legal representation, the preparation or filing of regulated legal documents, or any other service that would ordinarily require a licensed legal professional in the relevant jurisdiction;
(k) dating, matchmaking, companion-introduction or relationship-brokering services;
(l) crowdfunding, fundraising, donation-collection or charity-solicitation services involving money, credits, digital value or anything of value; or
(m) government-document services, identity-verification services, identity-repair services or the creation, alteration, procurement or sale of identity documents, employment references, financial references, educational credentials or other records intended to mislead a third party or circumvent verification.

Article 7 - Infringement, Fraud and Counterfeit Goods

7.1 You must not engage in any of the following conduct:

(a) reproducing, distributing, communicating to the public, adapting or publicly displaying another person's work without the authorisation of the relevant rights holder;
(b) using another person's registered trademark, service mark, trade name or domain name without authorisation;
(c) selling or providing counterfeit, forged, imitation or plagiarised goods or services that falsely purport to originate from another person; or
(d) obtaining or providing another person's trade secrets, confidential information or internal data without authorisation.

7.2 Expert Agent Provider Intellectual Property Warranty: Each Provider warrants that all Agent code, Workflows, Prompt assets, Knowledge assets, templates, demo materials and other Provider Materials supplied or licensed to Agelo are lawfully owned by the Provider or are subject to all necessary licences and permissions. Final Deliverables supplied by Agelo to Users will be governed separately by Agelo's output rights policy. Provider Materials, AI-generated outputs, User Content and third-party materials must be defined separately.

Article 8 - Money Laundering, Sanctions, Virtual Assets and Automated Attacks

8.1 You must not engage in any of the following conduct:

(a) using forged, altered, misappropriated or stolen credit cards, debit cards, identity documents or bank accounts to purchase Credits, make payments or receive payouts;
(b) inducing another person to make payment through fictitious projects, false deliverables or a false identity;
(c) using the Platform for money laundering or terrorist financing;
(d) abusing refund, dispute or Chargeback procedures to initiate malicious Chargebacks or fabricate disputes;
(e) using funds held or processed through the Platform as a substitute for virtual currency or crypto-assets;
(f) operating or promoting pyramid schemes, Ponzi schemes, get-rich-quick schemes or investment fraud;
(g) creating or disseminating content that expresses hatred, discrimination or degradation, or incites violence, based on a protected characteristic;
(h) repeatedly directing sexual suggestions, sexual requests, stalking or harassment at another User, or publicly disclosing another person's personal data; or
(i) collecting, processing, using or disclosing personal data in breach of applicable personal data protection laws;
(j) using the Platform for transactions, services or dealings involving a sanctioned country, region, person, entity or end use, or in a manner intended to evade export-control, sanctions or trade-compliance restrictions; or
(k) using the Platform as part of a structure intended to conceal beneficial ownership, source of funds, destination of funds or the true nature of a regulated or prohibited business.

Chapter 3 - Prohibited Conduct

Article 9 - Money Laundering and Suspicious Transactions

9.1 The prohibition on money laundering and suspicious transactions is governed by the anti-money laundering cooperation obligations set out in the Platform-Wide General Terms of Use (F1 §31).

9.2 Where an account or activity presents a risk of money laundering, terrorist financing, sanctions evasion, unauthorised card use or other financial crime, Agelo may restrict the purchase of Credits, Consumption, Supplier Service Fees, settlements or account functionality, and may notify its payment partners so that they may conduct an appropriate review. Where Agelo or a relevant regulated payment partner is legally required to make a suspicious transaction report, it will report the matter to the appropriate authority in accordance with applicable law. Agelo will not provide any notice that could breach statutory confidentiality requirements or any prohibition against tipping off.

Article 10 - Prohibition on Circumventing Platform Arrangements

10.1 Anti-Circumvention: Users and Expert Agent Providers must not use non-public information obtained through the Platform, including Email addresses, Line accounts, WhatsApp accounts, Telegram accounts, social media accounts, Resource Estimates or Agent logs, to circumvent Agelo Credits, Platform pricing, A2A orchestration, Provider settlement or risk-control mechanisms. Such information must also not be used to establish any direct payment or service arrangement that has not been authorised by Agelo.

10.2 Enforcement for Breach: Where the preceding provision is breached, the Platform may:

(a) suspend or permanently terminate the violating account under the Platform-Wide General Terms of Use (F1 §13);
(b) claw back the relevant Supplier Service Fees under F1 §17;
(c) claim damages under F1 §29;
(d) cooperate with a law enforcement investigation under F1 §31; and
(e) mark the relevant Reserved Credits, Pending Supplier Service Fees or Available Supplier Service Fees as under review and, depending on the outcome of the investigation, release the restriction, cancel the relevant amount, set it off or otherwise deal with it in accordance with the applicable terms.

An Expert Agent Provider has no authority to settle with a User or promise a refund on behalf of Agelo.

Article 11 - Artificial Inflation of Usage and Supplier Service Fees Through Related Accounts

11.1 Scope of this Article: This Article prohibits sham transactions involving related accounts and prohibits any Provider from directly accepting, outside the Platform, money or Agelo Credits paid by a User in connection with Agelo AI Services.

11.2 A User or Provider must not use an account held by that person, an associated person or any person under that person's control to create fictitious, circular or commercially unjustified Agelo AI Service Consumption for the purpose of artificially increasing the usage, ranking, reviews or Supplier Service Fees of a particular Expert Agent.

11.3 Prohibited conduct includes, without limitation:

(a) using the same or related payment instruments to purchase Credits in bulk and directing the resulting Consumption primarily to the person's own Expert Agent or a related Expert Agent;
(b) generating a Resource Estimate or Consumption without a genuine use case;
(c) submitting false outputs, logs or evidence of completion; or
(d) concealing a relationship through multiple accounts, devices, IP addresses, bank accounts or identity records.

11.4 Agelo may cancel the relevant Consumption, reverse or cancel Credits, cancel Pending Supplier Service Fees, set off Available Supplier Service Fees, restrict or terminate accounts and, where a legally prescribed reporting threshold is met, notify a payment partner or competent authority.

Article 12 - Automated Attacks, Bot Abuse and Fake Accounts

12.1 You must not use automated software, APIs, bots, web crawlers, macros, plug-ins or other technical means to engage in any of the following:

(a) registering accounts in bulk, creating fictitious identities or circumventing restrictions applicable to a single account;
(b) sending messages, service requests, bids or reviews in bulk, automatically or repeatedly;
(c) probing, scanning, bypassing or compromising the Platform's security mechanisms;
(d) launching a denial-of-service attack against the Platform's servers, databases, networks or third-party services; or
(e) scraping or otherwise extracting Platform data in bulk through automated means without the Platform's express authorisation.

12.2 You must not register an account using false identity information or impersonate another person.

12.3 Where Agelo reasonably suspects a fake account, identity impersonation or account takeover, Agelo may immediately suspend the account, purchases of Credits, Consumption and Provider settlements, and may require renewed identity verification. Upon completion of the investigation, lawfully purchased and unused Paid Credits will be handled in accordance with the refund policy and applicable payment rules, while Supplier Service Fees will be handled in accordance with the Provider Agreement. Any unauthorised payment or stolen-card transaction will be handled as a priority in accordance with the rules of the original payment source and the relevant card network.

Article 13 - Manipulation of Platform Reviews, Malicious Interference and Harassment

13.1 Prohibition on False Platform Reviews: A User must not submit fabricated ratings, engage in review manipulation or exchange consideration for reviews relating to that User, a related account or a particular Expert Agent's Agelo AI Service Consumption, Agent performance or Platform rating. A User must also not provide a positive or negative review in exchange for consideration unrelated to actual Agelo AI Service Consumption.

13.2 You must not interfere with, damage, alter or gain unauthorised access to the Platform's servers, systems, data or partners. You must not repeatedly, unreasonably or maliciously submit appeals, disputes or complaints.

13.3 You must not engage in repeated, persistent or threatening stalking, harassment, sexual suggestions, sexual requests or sexual coercion directed at another User through the Platform's internal communications, direct messages, posts or reviews.

Chapter 4 - Enforcement Tiers

Article 14 - General Principles Governing Enforcement Tiers

14.1 In response to a breach of this Policy, the Platform may apply the following tiered enforcement measures, taking into account the nature and severity of the breach, the harm caused to the Platform or other Users, the level of suspicious-transaction risk and the violating party's prior conduct:

(a) Level 1: Warning;
(b) Level 2: Content Removal and Earnings Freeze;
(c) Level 3: Account Suspension;
(d) Level 4: Permanent Account Termination; and
(e) Level 5: Referral to Law Enforcement.

Article 15 - Effect of Each Enforcement Tier

15.1 Level 1 - Warning: A warning may be issued by in-Platform notification or email. It does not directly restrict account functionality, but will be retained as a record relevant to the assessment of any subsequent breach.

15.2 Level 2 - Content Restrictions and Fee Review: Agelo may remove, hide or restrict non-compliant content or an Expert Agent listing and may mark Pending or Available Supplier Service Fees reasonably connected with the breach as under review. The review period must be limited to the reasonable period necessary to conduct the investigation. Actions affecting content and ledger entries may be reversed or adjusted depending on the outcome of an appeal.

15.3 Level 3 - Account Suspension: The Platform may suspend all or part of the functionality of the violating account. The duration of the suspension will be determined by the Platform in the exercise of its reasonable commercial discretion under F1 §18.

15.4 Level 4 - Permanent Account Termination: Agelo may permanently disable all functionality of the violating account. Unused Paid Credits, Pending or Available Supplier Service Fees and other ledger entries will be dealt with separately under F1, the PSD and the Provider Agreement. To prevent repeated fraud, sanctions violations or other serious breaches, Agelo may retain risk-identification data for such period as is necessary and consistent with the Privacy Policy. Agelo will not impose blanket permanent forfeiture or maintain an indefinite personal-data blacklist.

15.5 Level 5 - Referral to Law Enforcement: The Platform may proactively refer the following matters to the relevant law enforcement authority:

(a) suspected money laundering or terrorist financing, including by submitting a suspicious transaction report (STR) to the Joint Financial Intelligence Unit (JFIU);
(b) content involving child sexual abuse or the sexual exploitation of minors;
(c) content involving terrorism or extreme violence; or
(d) cases involving serious fraud, stolen-card transactions or cross-border money laundering.

Chapter 5 - Appeal Channels and Review Process

Article 16 - Appeal Channels

16.1 Where you believe that an enforcement measure imposed by the Platform breaches this Policy, has been applied incorrectly or is otherwise improper, you may submit an appeal through either of the following channels:

(a) Channel A: the appeal form available through the account administration interface; or
(b) Channel B: the official email address designated for the Compliance Department.

16.2 An appeal must include your account ID, the relevant content reference, order number or enforcement notice number, the specific grounds and evidence supporting your position that the enforcement measure was improper, and the remedy you are seeking.

Article 17 - Service Level Agreement for Appeals

17.1 The Platform's target response times for appeals are as follows:

(a) Initial Acknowledgement: generally within three Business Days;
(b) Substantive Review: generally within 15 Business Days; and
(c) Exceptional Extension: where an appeal requires cooperation from a third party, the Platform may extend the substantive review period.

Article 18 - Limitations on Appeals

18.1 As a general rule, only one appeal may be submitted in respect of each enforcement decision. Once the Platform has reviewed the appeal and issued a final decision, you may not submit a further appeal, pursue another internal review or otherwise reopen the same dispute. The Platform nevertheless reserves the right to conduct an exceptional further review where new evidence emerges or a procedural defect is identified.

18.2 New Evidence Exception: If, after receiving the outcome of an appeal, you submit new evidence that could not reasonably have been produced during the original appeal process, you may apply to the Platform for reconsideration.

Article 19 - Effect of Enforcement Measures During an Appeal

19.1 Unless otherwise provided in this Policy or required by mandatory law, the submission of an appeal does not stay or suspend the enforcement measure under appeal.

19.2 If an appeal is upheld and the original enforcement measure is revoked, the Platform will, within seven Business Days after notice of the revocation decision is delivered, restore the relevant functionality, release the relevant funds from restriction or take any other necessary remedial action.

Article 20 - Applicable Documents for Different Types of Appeals

20.1 A Customer complaint or appeal concerning Agelo AI Services, Credits, payments, refunds, Chargebacks or delivery will be handled under F2 and the PSD.

20.2 A Provider objection concerning Supplier Service Fees, Provider Contribution Failure or settlement restrictions will be handled under F3 and the PSD.

20.3 An appeal by a User or Provider against an AUP enforcement measure, including content removal, a restriction on an Agent listing, a warning, a functionality suspension or account termination, will be handled under Articles 16 to 19 of this Chapter.

20.4 The same underlying facts may produce separate legal consequences under the Customer Terms, the Provider Agreement or this AUP. Agelo will maintain separate records and issue separate decisions under the respective applicable terms and will not conflate the rights of different contracting parties merely because the underlying facts are related.

Chapter 6 - Amendments and Governing Law

Article 21 - Right to Amend and Advance Notice

21.1 The Platform may amend this Policy in the exercise of its reasonable commercial discretion under the Platform-Wide General Terms of Use (F1 §18).

21.2 The Platform will give all Users at least 30 days' advance notice of an amendment before its effective date through an in-Platform notice, an email sent to the registered email address, a pop-up displayed on the login page or an SMS message.

Article 22 - Renewed Consent to Material Changes

22.1 An amendment concerning any of the following will constitute a "Material Change" and will take effect only after the User has expressly accepted it through a renewed click-through consent process:

(a) any addition to, or material narrowing of, the scope of Prohibited Content or Prohibited Conduct;
(b) any material change to the conditions for, or effect of, an enforcement tier;
(c) any material change to the appeal channels, appeal SLA or limitations on appeals; or
(d) any change to the governing law or jurisdiction.

22.2 A User who does not agree to a Material Change may close the User's account during the notice period. A change that is not a Material Change will take effect upon expiry of the notice period.

Article 23 - Governing Law and Jurisdiction

23.1 This Policy, its interpretation and application, and all disputes arising out of or in connection with it are governed by the laws of the Hong Kong Special Administrative Region.

23.1a Cap. 458 Reasonableness Statement: All provisions of this Policy have satisfied the reasonableness test under Hong Kong's Unconscionable Contracts Ordinance (Cap. 458) and are reasonable both at the time of contract formation and throughout performance.

23.2 For any proceedings arising out of or in connection with this Policy, the User agrees that the courts of Hong Kong will have exclusive jurisdiction at first instance.

23.3 Separate Determination of Consumer Protection Law Applicability:

the relationship between an Expert Agent Provider and Agelo under this Policy is, in principle, a business-to-business (B2B) relationship;
whether consumer protection law applies to the relationship between a User and Agelo will be determined by the User's status, the purpose of the transaction and the mandatory laws of the applicable jurisdiction; and
this Policy does not exclude any consumer right that cannot lawfully be excluded.

Article 24 - Survival and Severability

24.1 The principle of severability is governed by the Platform-Wide General Terms of Use (F1 §33).

24.2 The headings of the Chapters and Articles of this Policy are included for convenience only and do not affect the interpretation of any provision.

End of Document

If you have any questions concerning this Policy, please contact the Platform through an officially published customer-support channel. To appeal an enforcement decision made by the Platform, submit your appeal to the Platform's Compliance Department in accordance with Chapter 5.

All defined and specialised terms used in this Policy have the meanings assigned to them in the Glossary (S1).