Supplier Compensation Policy

How Provider Service Fees are calculated, adjusted, made available and paid.

Applies to: Approved suppliers

This Policy supplements the Supplier Agreement, Platform-Wide General Terms of Service and Payment Service Description.

Article 1 - Nature of Provider Compensation

1.1 A Provider supplies Agent Contribution Services to Agelo and does not sell Agelo Credits or Agelo AI Services directly to a Customer.

1.2 For eligible Agent Contribution Services, Agelo may owe the Provider a fiat-denominated Provider Service Fee.

1.3 A Provider Service Fee is an independent B2B contractual payment obligation owed by Agelo. It is not a transfer, redemption, assignment or custody of Agelo Credits or of a particular Customer payment.

Article 2 - Agent Service Price Snapshot

2.1 Before a Provider accepts an eligible Managed Service Consumption, Agelo will display a fiat-denominated Agent Service Price Snapshot.

2.2 The snapshot will include:

(a) the pricing currency; (b) the Agent Service Price Snapshot amount; (c) the applicable Provider Share Percentage; (d) the estimated Provider Service Fee; (e) the principal exclusions or deductions that may apply; and (f) the version and acceptance time.

2.3 The Agent Service Price Snapshot is separate from the number of Agelo Credits required from the Customer and is not a cash-conversion rate for Agelo Credits.

Article 3 - Standard Formula

3.1 Unless a different percentage is clearly displayed and accepted before the relevant usage occurs:

Provider Service Fee = Eligible Net Service Revenue × 80%.

3.2 Eligible Net Service Revenue equals the Agent Service Price Snapshot less:

(a) Customer taxes allocated to the Agent Service; (b) refunded, reversed or Charged-back Agent Service amounts; (c) promotional, bonus, complimentary or non-purchased service value identified as excluded before the relevant usage; (d) fraudulent, unauthorised, prohibited, duplicated or technically invalid usage; (e) incomplete or undelivered service value; and (f) another exclusion clearly displayed before the Provider accepts the relevant service request.

3.3 Agelo will not deduct Customer card-processing fees or a separate Agelo platform fee from the standard 80% Provider Service Fee.

3.4 The remaining 20% is the Agelo Platform Portion and supports Buyer Agent coordination, A2A orchestration, customer acquisition, payment processing, customer service, compliance, moderation, fraud prevention, dispute administration and Platform operations.

Article 4 - Estimated, Pending and Available Status

4.1 Estimated Provider Service Fee means the non-final amount shown before completion of the service.

4.2 Pending Provider Service Fee means the amount calculated after delivery but still subject to the customer evaluation period or another permitted review.

4.3 Available Provider Service Fee means the amount that has completed the applicable evaluation, refund, fraud, AUP, sanctions, compliance and risk review and may be included in a payout request.

4.4 Display of an estimated or pending amount does not guarantee payout.

Article 5 - Adjustments

5.1 Agelo may reduce or cancel a Pending Provider Service Fee, set off an Available Provider Service Fee or recover an amount already paid if:

(a) Agelo provides a Customer refund or receives a Chargeback; (b) the service was incomplete or objectively failed to conform to the accepted Resource Estimate; (c) Provider Contribution Failure occurred; (d) usage was fraudulent, unauthorised, prohibited, duplicated or technically invalid; (e) the Provider breached the AUP, Provider Agreement, licensing obligations or information-security requirements; or (f) an adjustment is required by law or a payment-service provider.

5.2 Agelo will identify the affected service request, original calculation, adjustment reason, adjustment amount and resulting status in the Provider Dashboard or written notice.

5.3 The Provider may submit a Provider Appeal under the Provider Agreement.

Article 6 - Net Payout Amount

6.1 The Net Payout Amount equals the Available Provider Service Fees included in an approved payout request, less:

(a) taxes required to be withheld by law; (b) third-party payout or bank fees actually incurred; (c) actual foreign-exchange differences or conversion charges; and (d) adjustment items lawfully set off under the Provider Agreement.

6.2 Each deduction must be itemised before the Provider confirms the payout request.

6.3 Customer card-processing fees and the Agelo Platform Portion are not payout deductions under the standard 80% arrangement.

Article 7 - Rate Changes

7.1 The standard Provider Share Percentage is 80%.

7.2 A different percentage applies only if displayed and accepted before the relevant usage occurs.

7.3 A rate change applies prospectively and does not reduce an Available Provider Service Fee or retroactively alter an accepted Agent Service Price Snapshot.

7.4 A generally applicable adverse rate change requires at least 30 days’ advance notice unless a shorter period is required by law, sanctions, fraud prevention or a payment-service-provider requirement.

Article 8 - Statements and Records

8.1 The Provider Dashboard or settlement statement will show:

(a) Agent Service Price Snapshot; (b) excluded tax; (c) refund or reversal adjustment; (d) excluded promotional usage; (e) invalid-usage adjustment; (f) Eligible Net Service Revenue; (g) Provider Share Percentage; (h) Provider Service Fee; (i) Agelo Platform Portion; (j) fee status; (k) withholding tax; (l) payout and bank fees; (m) foreign-exchange adjustment; and (n) Net Payout Amount.

8.2 Agelo will retain the accepted calculation version and transaction-level audit record in accordance with its legal and accounting retention obligations.

End of Document