Supplier Compensation Policy

How Eligible Expert Work Units, Supplier Service Fees and Net Supplier Settlement Amounts are calculated, adjusted and paid.

Applies to: Approved suppliers

This Policy supplements the Supplier Agreement, Platform-Wide General Terms of Service and Payment Service Description.

Article 1 - Nature of Supplier Compensation

1.1 A Provider supplies Agent Contribution Services to Agelo and does not sell Agelo Credits or Agelo AI Services directly to a Customer.

1.2 For eligible Agent Contribution Services, Agelo may owe the Provider a fiat-denominated Supplier Service Fee.

1.3 A Supplier Service Fee is an independent B2B contractual payment obligation owed by Agelo. It is not a transfer, redemption, assignment or custody of Agelo Credits or of a particular Customer payment.

Article 2 - Technical Usage Estimate

2.1 Before a Provider confirms capacity for an eligible Agelo assignment, Agelo may display a technical usage estimate for that assignment.

2.2 The estimate may include:

(a) the pricing currency; (b) the estimated Expert Agent usage; (c) the maximum approved usage where applicable; (d) the Applicable Supplier Fee Rate; (e) the estimated Gross Supplier Service Fee; and (f) the applicable version and confirmation time.

2.3 A technical usage estimate is a B2B planning record between Agelo and the Provider. It is separate from the Customer Credits ledger and is not a cash-conversion rate for Agelo Credits.

Article 3 - Eligible Expert Work Units and Standard Formula

3.1 Eligible Expert Work Units are verified units of completed Expert Agent work attributable to a completed Expert Agent Service for Agelo.

3.2 Finalized Agelo Credit consumption attributable solely to the completed Expert Agent Service may be used as evidence for determining Eligible Expert Work Units.

3.3 Eligible Expert Work Units do not include:

(a) Buyer Agent usage; (b) Buyer Agent model or tool usage; (c) A2A discovery, matching, routing or orchestration usage; (d) usage that remains Reserved, is released or is restored without final consumption; (e) incomplete, undelivered, duplicated, fraudulent, prohibited or technically invalid usage; (f) promotional usage excluded before the relevant assignment begins; or (g) Agelo functionality unrelated to the relevant Expert Agent Service.

3.4 Unless a different rate is clearly displayed and accepted before the relevant assignment begins, the Applicable Supplier Fee Rate is USD 0.80 per Eligible Expert Work Unit.

3.5 Gross Supplier Service Fee = Eligible Expert Work Units × Applicable Supplier Fee Rate.

3.6 Promotional pricing, discounted Credit packages, introductory grants and complimentary Buyer Credits do not change the Applicable Supplier Fee Rate unless Agelo expressly identifies a different treatment before the relevant assignment begins.

Article 4 - Estimated, Pending and Available Status

4.1 Estimated Gross Supplier Service Fee means the non-final amount shown before completion of the service.

4.2 Pending Supplier Service Fee means the amount calculated after delivery but still subject to the customer evaluation period or another permitted review.

4.3 Available Supplier Service Fee means the amount that has completed the applicable evaluation, refund, fraud, AUP, sanctions, compliance and risk review and may be included in a settlement request.

4.4 Display of an estimated or pending amount does not guarantee settlement.

Article 5 - Adjustments

5.1 Agelo may reduce or cancel a Pending Supplier Service Fee, set off an Available Supplier Service Fee or recover an amount already paid if:

(a) Agelo provides a Customer refund or receives a Chargeback; (b) the service was incomplete or objectively failed to conform to the accepted Resource Estimate; (c) Provider Contribution Failure occurred; (d) usage was fraudulent, unauthorised, prohibited, duplicated or technically invalid; (e) the Provider breached the AUP, Supplier Agreement, licensing obligations or information-security requirements; or (f) an adjustment is required by law or a payment-service provider.

5.2 Agelo will identify the affected assignment, original calculation, adjustment reason, adjustment amount and resulting status in the Provider Dashboard or written notice.

5.3 The Provider may submit a Provider Appeal under the Supplier Agreement.

Article 6 - Net Supplier Settlement Amount

6.1 Net Supplier Settlement Amount equals the Available Supplier Service Fees included in an approved settlement request, less:

(a) taxes required to be withheld by law; (b) third-party payout, transfer or bank fees actually incurred; (c) actual foreign-exchange differences or conversion charges; and (d) adjustment items lawfully set off under the Supplier Agreement.

6.2 Each deduction must be itemised before the Provider confirms the settlement request.

6.3 Customer card-processing fees, Buyer package discounts and Agelo operating margin are not settlement deductions from the Gross Supplier Service Fee.

Article 7 - Rate Changes

7.1 The default Applicable Supplier Fee Rate is USD 0.80 per Eligible Expert Work Unit.

7.2 A different rate applies only if displayed and accepted before the relevant assignment begins.

7.3 A rate change applies prospectively and does not reduce an Available Supplier Service Fee or retroactively alter an accepted technical usage estimate.

7.4 A generally applicable adverse rate change requires at least 30 days' advance notice unless a shorter period is required by law, sanctions, fraud prevention or a payment-service-provider requirement.

Article 8 - Statements and Records

8.1 The Provider Dashboard or settlement statement will show:

(a) the relevant Agelo assignment identifier; (b) finalized Expert Agent usage; (c) Eligible Expert Work Units; (d) Applicable Supplier Fee Rate; (e) Gross Supplier Service Fee; (f) settlement adjustments; (g) third-party payout or bank fees; (h) foreign-exchange adjustment; (i) withholding tax; (j) Net Supplier Settlement Amount; and (k) fee status.

8.2 Agelo will retain the accepted calculation version and transaction-level audit record in accordance with its legal and accounting retention obligations.

End of Document